How does your company handle unexpected emergencies?
IMMEDIATE ASSESSMENT & SAFETY FIRST – Our drivers are trained to first secure themselves, the vehicle, and the package. If the situation involves an accident, hazard, or procedures, including contacting the authorities when necessary. We apply real time communication, as well as a contingency plan. Depending on the circumstance, we may reroute another driver ,arrange backup transportation, or shift delivery schedules to ensure packages still reach their destination as quickly as possible.
In event of a service failure, what could your business do to provide efficient service?
We understand that reliability is everything in logistics. While our goal is 100% on time, error-free delivery, if a service failure does occur, we take immediate action to make it right. TRANSPARENT COMMUNICATION- We notify the customer right away, explain what happened, and provide realistic updates on next steps. work quickly to resolve the issue- whether that means re-dispatching the package, prioritizing redelivery, or arranging alternate transport. The focus is customer assurance, depending on the situation, we may offer service credits, discounts, or a no-cost re-delivery to ensure the customer feels valued and compensated. After resolving the issue, our operations team reviews the failure, documents it, and implements safeguards so the same problem does not occur again.
Do you handle international Delivery?
You can track your package in real time using our Track Your Shipment page. Just enter your tracking number to get live updates on location and estimated delivery time.
What delivery methods do you offer?
At Capstone Courier Service, we offer a variety of delivery methods to meet the unique needs of our clients. Our goal is to provide flexible, reliable, and efficient options for every shipment-whether it’s a local document or multi-stop route across town. We provide SAME-DAY DELIVERY > EXPRESS/RUSH DELIVERY > SCHEDULED/RUSH DELIVERY > SCHEDULED/ROUTED DELIVERY > FINAL-MILE DELIVERY > ON-DEMAND DELIVERY > FREIGHTED & LARGE ITEM DELIVERY > EXPEDITED AIR FREIGHT/AIR CARGO. Each delivery method is backed by real time tracking, professional drivers, and a dedicated operations team to ensure on time performance and customer satisfaction.